Shipping & Return Policy
U.S. Shipping, Order Processing, Returns, Cancellations & Damaged Item Support
Thank you for shopping with Amzi Collections USA. This Shipping & Return Policy explains how we handle order processing, shipping, tracking, cancellations, damaged items, sizing responsibility, final sale items and customer support for Indian and Pakistani clothing orders.
Shipping Policy
Amzi Collections USA ships Indian and Pakistani clothing to customers across the United States. Shipping time may vary based on item availability, order volume, destination, carrier service, holidays, weather, and whether the item requires customization, measurements, stitching, inspection or special preparation. Flat-rate shipping within the USA is $15. Orders of $350 or more qualify for free standard shipping. Customers may combine multiple items in one order when available. Customers are responsible for entering the correct shipping address at checkout. Amzi Collections USA is not responsible for delivery delays or failed delivery caused by incorrect, incomplete or outdated shipping addresses. Once tracking information is shared, customers should follow the carrier tracking updates for delivery status.
Order Processing
Orders are processed after payment is confirmed. Some orders may require additional time for packing, inspection, size confirmation, custom stitching or special handling. If we need additional information about your order, size, color, shipping address or item availability, our team may contact you before shipping. If Amzi Collections USA cannot ship an order within the stated or expected shipping time, we may contact the customer with an updated shipping timeline. If required, customers may be offered the option to accept the delay or cancel the unshipped order for a refund.
Expedited Shipping
​Expedited shipping may be available for an additional fee when possible. Customers should contact Amzi Collections USA before placing an order if they need an outfit by a specific event date. Expedited shipping does not guarantee delivery by a specific date unless confirmed in writing by Amzi Collections USA.
Return & Exchange Policy
Due to the delicate nature of our dresses and the fact that many items are designed for special occasions, Amzi Collections USA follows a strict no refund, no return policy. All sales are final unless the item arrives damaged, defective or incorrect. Many of our products are limited-stock, sale-priced, eventwear, custom-sized, delicate, or special-occasion clothing items. For this reason, we cannot accept returns or exchanges for sizing issues, change of mind, event cancellation, color preference, style preference, delayed event dates, worn items, altered items, custom-stitched items, sale items, or items damaged after delivery.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or incorrect, please contact Amzi Collections USA within 7 days of delivery. Please include: • Order number • Product name • Clear photos of the item • Clear photos of the packaging • Description of the issue Items must be unused, unworn, unwashed and in the same condition received. Amzi Collections USA will review the issue and work toward an appropriate resolution when the claim is approved. Approved resolutions may include replacement, exchange, repair support, store credit or another solution determined by Amzi Collections USA based on the situation.
Sizing and Measurements
Customers are responsible for checking size charts, measurements, product descriptions and fit details before placing an order. Indian and Pakistani clothing may fit differently depending on the design, fabric, stitching style, cut and brand. Sarees, lehengas, salwar kameez, Pakistani suits, sherwanis, kurta pajama sets and custom outfits may each have different fit expectations. Customers are encouraged to contact Amzi Collections USA before ordering if they need sizing help.
Order Cancellation
Orders may be canceled within 24 hours of purchase only if the item has not been altered, stitched, packed, labeled or shipped. Once an order is altered, stitched, packed, labeled or shipped, it cannot be canceled, returned or refunded. Once tracking has been created or shared, the package cannot be held, combined with another order or changed.
Package Changes
​Once a package is packed, labeled or tracking has been created, Amzi Collections USA cannot add more items to that package. Please make sure all items are added before checkout and before shipping preparation begins.
Final Sale Items
The following items are final sale and not eligible for return or exchange unless they arrive damaged, defective or incorrect: • Sale items • Clearance items • Custom-stitched items • Altered items • Bridal outfits • Wedding outfits • Special-occasion clothing • Worn items • Washed items • Items without original packaging • Items damaged after delivery
Contact Us
For questions about shipping, returns, damaged items, sizing, cancellations or order support, contact Amzi Collections USA: Email: amzicollections@gmail.com Phone / WhatsApp: +1-929-705-5169 Business Address: 815 Avenue C, #3F, Brooklyn, NY 11218, USA
Frequently Asked Questions
What is the Amzi Collections USA shipping policy?
Amzi Collections USA ships Indian and Pakistani clothing to customers across the United States. Shipping time may vary based on item availability, order volume, destination, carrier service, holidays, weather and whether the item requires customization, measurements, stitching or special preparation.
What is the Amzi Collections USA return policy?
Due to the delicate nature of special-occasion clothing, Amzi Collections USA follows a strict no refund, no return policy. All sales are final unless the item arrives damaged, defective or incorrect.
What should I do if my item arrives damaged or defective?
If an item arrives damaged, defective or incorrect, customers should contact Amzi Collections USA within 7 days of delivery with the order number, clear photos of the item, packaging and issue.
Can I cancel my order?
Orders may be canceled within 24 hours of purchase only if the item has not been altered, stitched, packed, labeled or shipped. Once an order is altered, stitched, packed, labeled or shipped, it cannot be canceled, returned or refunded.
Can I return an item if the size does not fit?
No. Customers are responsible for checking size charts, measurements and product details before ordering. Sizing issues are not eligible for return or exchange unless Amzi Collections USA shipped the wrong item or wrong confirmed size.
Can I add more items after my package is packed?
No. Once a package is packed, labeled or tracking has been created, Amzi Collections USA cannot add more items to that package.
Do you offer expedited shipping?
Expedited shipping may be available for an additional fee when possible. Customers should contact Amzi Collections USA before ordering if they need an outfit by a specific event date.
Amzi Collections USA Shipping & Return Policy: What Customers Should Know
